Frequently Asked Questions

  • Welcome to HomeClean Haven—your one-stop destination for all things clean, where spotless spaces and stress-free tidying meet quality and convenience.

    We know that a clean home is a happy home, and that’s why we’ve curated a thoughtfully selected range of cleaning essentials designed to make your daily chores simpler, faster, and more effective. From powerful multi-purpose cleaners and durable scrub brushes to ultra-absorbent microfiber cloths, easy-wring spin mops, and everything in between, we’ve got every corner of your home covered.

    At HomeClean Haven, we prioritize products that balance performance with practicality—whether you’re tackling tough kitchen grease, refreshing bathroom tiles, or sweeping up everyday messes. Every item in our collection is chosen with busy American households in mind: safe for your family, gentle on surfaces, and built to last.

    No more hopping from store to store to find the right tools. We bring the best cleaning supplies straight to your door, with hassle-free ordering, swift shipping, and a customer support team ready to help with all your tidying needs.

    Transform cleaning from a chore into a breeze. Let HomeClean Haven be your trusted partner in creating a fresh, tidy, and welcoming home—one sparkle at a time.

  • Thank you for shopping at HomeClean Haven. We strive to provide you with high-quality cleaning products and excellent service. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process as outlined below.

    1. Eligibility Criteria

    • Returns and exchanges must be requested within 30 days of the delivery date.

    • Items must be unused, unopened, and in their original packaging with all tags and accessories intact.

    • Exceptions: Disposable cleaning cloths, personalized products, and clearance items are non-returnable and non-exchangeable.

    2. How to Initiate a Return or Exchange

    1. Contact Our Support Team

      Send an email to info@cleaningservicecontractors.com with the following information:

      • Your order number

      • Full name and shipping address

      • Product name(s) and quantity you wish to return/exchange

      • Reason for return or exchange (e.g., defective item, wrong product, unsatisfactory quality)

      • Preference: Refund, exchange for the same item, or exchange for a different product

    2. Await Confirmation

      Our customer service team will respond within 2 business days with a Return Authorization (RA) number and detailed return shipping instructions.

      Returns sent without a valid RA number will not be processed.

    3. Return Shipping Guidelines

    • For defective or incorrect items shipped by HomeClean Haven: We will cover the return shipping cost. Please follow the instructions in our confirmation email to arrange for a prepaid shipping label.

    • For customer’s change of mind: The customer is responsible for the return shipping fee. The original shipping fee is non-refundable.

    • Package your return securely and ship it to the address provided in the RA confirmation email. We recommend using a trackable shipping method to avoid lost packages.

    4. Refund & Exchange Processing

    • Once we receive and inspect your returned items (usually within 3–5 business days of delivery to our warehouse), we will send you a confirmation email.

    • Refunds: Will be issued to your original payment method within 5–7 business days of approval. The processing time may vary depending on your bank or credit card issuer.

    • Exchanges: If you opt for an exchange, we will ship the replacement item to you for free (for defective/wrong items) once the return is confirmed. For exchanges due to customer preference, we will ship the new item after we receive the returned goods.

    5. Notes

    • Please allow additional time for returns/exchanges during peak seasons (e.g., holidays, sales events).

    • HomeClean Haven reserves the right to reject returns that do not meet the eligibility criteria.

    • For any further questions, feel free to contact us at info@cleaningservicecontractors.com.

  • Welcome to HomeClean Haven (“we,” “us,” “our”), an online retailer of cleaning supplies and related products. By accessing, browsing, or using our website (the “Site”), you agree to be bound by these Terms of Use (“Terms”) and our Privacy Policy. If you do not agree to these Terms, please do not use the Site.

    1. Eligibility

    You must be at least 18 years of age, or the age of majority in your jurisdiction, to use this Site and make purchases. By using the Site, you represent and warrant that you have the legal capacity to enter into these Terms.

    2. Site Use & Conduct

    • You agree to use the Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Site by, any third party.

    • Prohibited activities include, but are not limited to:

      • Uploading or transmitting viruses, malware, or any other harmful code.

      • Attempting to gain unauthorized access to our Site’s systems or user accounts.

      • Misrepresenting your identity or the source of any content submitted to the Site.

      • Using the Site for commercial solicitation, spam, or any fraudulent activity.

    3. Product Information & Orders

    • We strive to provide accurate product descriptions, pricing, and availability information on the Site. However, we do not warrant that product descriptions or other content on the Site are error-free, complete, or current.

    • All orders placed through the Site are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

    • You agree to provide accurate, current, and complete information when placing an order, including valid payment details and shipping information.

    4. Intellectual Property

    • All content on the Site, including but not limited to text, graphics, logos, product images, and software, is the property of HomeClean Haven or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

    • You may not reproduce, distribute, modify, display, or create derivative works from any content on the Site without our prior written permission.

    5. Limitation of Liability

    • To the fullest extent permitted by law, HomeClean Haven shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of our products, including but not limited to loss of profits, data, or goodwill.

    • Our total liability for any claim related to your use of the Site or products shall not exceed the total amount paid by you for the specific product(s) giving rise to the claim.

    6. Returns & Exchanges

    • Our return and exchange policy is governed by the separate Return & Exchange Policy posted on the Site. By making a purchase, you agree to comply with the terms of that policy.

    7. Changes to Terms

    • We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the Site. Your continued use of the Site after such changes constitutes your acceptance of the new Terms.

    8. Governing Law & Dispute Resolution

    • These Terms shall be governed by and construed in accordance with the laws of the State of [Insert U.S. State, e.g., California], without regard to its conflict of law principles.

    • Any dispute arising out of or relating to these Terms or your use of the Site shall be resolved through binding arbitration in [Insert City/State, e.g., Los Angeles, California] or through small claims court for disputes within the scope of small claims jurisdiction.

    9. Contact Us

    If you have any questions or concerns about these Terms, please contact us at:

    info@cleaningservicecontractors.com